Support

Need help with MatterFile? We're here to help. Reach out via email and we'll get back to you within one business day.

Email support

For general enquiries, technical support, or account questions.

support@matterfile.xyz

Help centre

Browse frequently asked questions, setup guides, and troubleshooting articles.

Browse FAQ

Common topics

Getting started

How to connect your email and set up matching

Privacy & security

How we handle your data and protect your privacy

Billing & time tracking

Block sizes, auto-filing thresholds, and CSV export

Terms & policies

Terms of Service and Privacy Policy

Response times

We aim to respond to all support emails within one business day. For urgent account issues, please include "URGENT" in your subject line.